New beginning

ArcheWorld
1. General Principles
  • (1) Operational Policy is the provision of general principles of service operation in order to cope with problem situations that may occur in the service when operating 'ArcheWorld AlphaPass Test'. The policy contains the standards of AlphaPass Test service provided by the company and the contents that testers must observe while using the service.
  • (2) Those of you who are selected as AlphaPass testers are asked to agree with Operational Policy to use the service and it takes effect immediately after the agreement.
  • (3) The company provides services following Operational Policy. If you do not comply with the policy, you may be restricted in using the service. So please read it carefully.
  • (4) Articles that are not mentioned in Operational Policy may be coordinated based on the Terms of Use, intention of the policy and socially accepted idea and general standards.
  • (5) Operational Policy aims to deliver the best policy for solution of problems with service in the game. The company can modify and apply Operational Policy at any time for a better service and please be informed that the changed policy will be announced at the official website.
  • (6) ArcheWorld AlphaPass Test is a preparation to find and solve bugs and errors in the game before the official launching, and check the balance to improve the quality of ArcheWorld service to be provided in the future. Therefore, unexpected errors may occur, the service may not be provided stably, and the game content may change from time to time according to the purpose of test and service during the AlphaPass Test period.
  • (7) Character and game play information used for AlphaPass Test may be reset at the end of AlphaPass Test period. Also, no data recovery is provided during the AlphaPass Test period.
  • (8) All material used during AlphaPass Test period including BSLT will be deleted at the end of test period since they are provided temporarily for the test, and will not be recovered.
  • (9) AlphaPass Test is conducted according to the schedule set by the company, and the schedule may be subject to change depending on the circumstances of the company and the service.
  • (10) Changed AlphaPass Test service schedule and Operational Policy are announced through the website. We recommend testers to check the notice from time to time, and we appreciate your feedback for better service.
2. Tester’s Rights and Obligations
2.1 Tester’s Rights
(1) You can ask about the problems that happen while using Game Service and get a guidance on how to fix them by contacting Customer Support at the official website.
  • [Website Customer Support]
  • - Operation Hour: 24-hour standby
(2) If you have experienced harassment, abusive behavior / chat, racial slurs or other offensive conduct intended to disrupt your game experience, feel free to report your experience to our Customer Support.
2.2 Tester’s Obligations
(1) You should immediately inform the company about the problems found in-game such as bugs or errors in the game system and must not share it with other testers in any case. If the issues in-game, bugs and other system error have been exploited to gain benefits without notifying the company, the tester’s account may be suspended in accordance to the game's Terms of Service and Operational Policy.
(2) You may be restricted from using the service if you violate each provision stated in Table 9-1. (Service Restriction)
(3) You are solely responsible for your interactions with other testers. All testers should be familiar with the Operational Policy. In case of the damages or problems that happen due to violation of the policy, please be informed that we may not assist you.
3. The Roles and Responsibilities of Game Master
  • (1) ArcheWorld Game Master is committed to help you enjoy seamless game play and in-game fun.
  • (2) Game Master shall respond to your tickets via official channels sincerely. However, please be informed that we will hardly be able to assist you if the tickets or report is made from unofficial pages.
  • (3) Game Master always shall try to handle any server report / ticket as soon as possible. If you encounter any server issues, please contact Game Master immediately via Customer Support.
  • (4) Game Master shall not intervene in disputes between the testers in the game. However, in the event of any violation of the Terms and Operational Policy or any violation of the morals of the game, we may intervene in accordance with the Operational Policy.
  • (5) Game Master will never ask you for your personal information such as username and password.
4. Account Management
  • (1) You must manage your own account. You are also primarily responsible for your account. The company may not be able to assist you with problems caused by your neglect or carelessness.
  • (2) If you attempt to share your account with others or trade cash / in-kind of accounts, characters or items in an unauthorized way, you may be restricted from using the service without warning. You are also responsible for the damages that arise from sharing of account information or real money transactions in an unauthorized way.
  • (3) You are not allowed to use others’ personal information. This action and attempt shall restrict you from using the service as it is violation of the Terms of Service and Operational Policy.
  • (4) You shall endeavor to secure the PC and protect your personal information from unauthorized acts by others, such as changing the account password from time to time.
  • (5) The company manages the testers’ personal information based on the privacy policy and shall not leak it to others.
5. Lot Policy
  • (1) The AlphaPass Test service is a preparation to provide more stable and high-quality game service in the future. Therefore, land lot ownership will be applied for Land NFT holders, but rental fee(BSLT) due to lease contracts will not be collected as mentioned in General Principles.
  • (2) Lot owners can set their land to be public or private in the game with an ArcheWorld account that is linked with the cryptocurrency wallet that has the land NFT. All lots except system-owned lots are set to a private state when the service is launched, and only the lot owner is permitted to lease.
    However, if a lease contract is not made on the undisclosed lot, the lease permission setting status is changed to public after 7 days, and anyone can make a lease contract. In addition, the lease contract concluded prior to the change in the owner of the lot, including the lease permission setting status, remains in force.
6. Restoration Policy
The AlphaPass Test service is a preparation to provide more stable and high-quality game service in the future. Therefore, please understand that restoration or compensation for loss of items or errors of character information due to system issues or bugs during the AlphaPass Test period cannot be provided as mentioned above.
7. Naming Policy
  • (1) The tester must not create a name that matches or resembles the following: The name means any name the tester chooses, such as the character name, guild name, title, the tester’s Summon name, etc. in the game.
  • - The name that consists of slanders or demeans a particular race, nationality, ethnicity, religion, sex, person or disability
    - The name that slanders the company, its employees, or its service
    - The name that may confuse other testers as employees of the company
    - The name that consists of swear words or excessive slang
    - The name that consists of sexually suggestive or obscene content
    - Antisocial names
    - The name that infringes the trademarks or copyrights of the company or others
    - The name that is considered to sell or buy account/character/item in an unauthorized way
    - The name for a commercial advertisement of a specific subject
    - Any combination of spells and characters that imply contents mentioned in the subsection above
  • (2) The name that implies contents mentioned in the subsection above may be changed or deleted without warning in advance.
  • (3) Take a note of that the name cannot be changed or reset once it is set up except for the case when the name satisfies the contents mentioned in the subsections above.
8. Exploit of system / bug
  • (1) Abuse of a bug / system is an act of creating unfair benefit / profit by using errors intentionally and repeatedly and adversely affecting the system and other testers in the game.
  • - An act of creating benefit / profit by using the game or service errors and affecting the in-game economic system.
    - An act of using the game or service error to cause huge damages to many other testers.
    - An act of using In-game errors and affecting game balance or system.
  • (2) You must not intentionally abuse or share bugs or problems of the system with other testers. Exploiting a bug causes serious damage not just to individual play, but also to the content and other testers. Please report any bugs or problems immediately by contacting Customer Support in the official website.
  • (3) If you exploit or share bugs or problems in the system, you may be restricted from using the service without any warning in advance.
9. Misuser Policy
Please take a note of that when it comes to the acts of the following gameplays causing damage to other testers and services, you may be restricted from use of the service and additional penalties may apply for the duplicate cases.
9-1. Unauthorized Transaction
(1) It refers to all acts or attempts of selling or buying items and game money, accounts, characters, items sold at BlueSalt Shop, event coupons, etc. in the way the game never provides.
(2) Transactions with other items and game materials through the Gift System for items sold at BlueSalt Shop and event coupons are also considered as unauthorized transactions. It does not include trading in an authorized way in the game system.
(3) Unauthorized transaction of items, accounts, and characters in the game is an action that seriously damages the game and may give a sense of relative deprivation to the majority of testers. Therefore, testers who engage in unauthorized transactions in the game will be temporarily or permanently restricted from using the service depending on the degree of violation of the Operational Policy.
9-2. Illegal Program Use
It refers to an act of adversely affecting the game, destroying the balance, or overloading servers. It is boat rocking and you may be restricted from use of the service if you use, utilize, engage or recommend it to others. In addition, there may be restrictions when the activities involved in creating, providing, and obtaining and moving related items and game money are clearly identified.
9-3. Abusive Chat
You may be restricted from use of the service when posting repetitive posts within a short time in a chat window to bother other testers, using words such as swear words, slang words, or giving an unpleasant feeling.
9-4. Inappropriate UCC(User Created Contents)
It refers to an act of applying words, texts, pictures, etc. to UCC that result in giving unpleasant feeling or insulting to other testers. In case you use contents infringing copyrights or portrait rights of the company/others or causing an offense against public morals as your UCC, it may be deleted or you may be restricted from use the service.
9-5. Incitement to Aleatory Game
It refers to an act of inciting to damage to other testers by letting uncertain events determine/create profit for the specific parties/individuals. Incitement to Aleatory Game may be restricted based on Operation.
9-6. Operating Disturbance
(1) It refers to an act of reporting false contents/information to the company, intentionally hindering the game operation, or intentionally or repeatedly using/sharing undisclosed contents with other testers. Intentional disruptions can affect other testers who need help.
(2) The act of impersonating an operator or a company with another tester can cause serious damage to the company, so you may be restricted from use of the service even with first attempt.
10. Restriction Policy
The company respects the tester's own gameplay culture and does not unnecessarily engage in the tester's use of the service and the game. However, if the tester violates Operational Policy or damages other testers, the company tries to resolve the issue immediately.

In addition, if the tester qualification is paused according to the Restriction Policy, you will not be able to participate in any tests of ArcheWorld in the future.
[10-1 Restrictions on Use of Service]
Category Details 1st Restriction 2nd Restriction 3rd Restriction
Chat Spamming An act of intentionally uploading same contents repeatedly or uploading immoderate contents in the chat window. Chat block (Muted)
for 12 Hours
Chat block (Muted)
for 24 Hours
Chat block (Muted)
for 72 Hours
Inappropriate
Language
All acts of using swearing or foul language/initials/spells that may imply offensive, disgusting, or offensive to the others. (chat, mail, character name, UCC, etc.)

In case more than third restriction is demanded, "3-Day" Use Restriction may apply according to Additional Use Restriction Act.
Chat block (Muted)
for 12 Hours
Chat block (Muted)
for 24 Hours
Chat block (Muted)
for 72 Hours
A. An act of directly or indirectly insulting or slandering against parents or family members.

B. An act/expression of implying sexual content or sexual humiliation.

C. An act of slandering, ridiculing, or degrading any race, nationality, ethnicity, religion, gender, person or disability.

D. An act/expression/dialogue of infringing or damaging honor of third parties, portrait rights, personal information.

E. An act of slandering or demeaning an opponent by using the companion’s name or UCC.

F. An act/expression of causing fear or threatening others in real life.

G. An act of using expressions or communications prohibited by other policies and causing discomfort or unpleasant feeling to others.

H. Even the case of using of initials, changing parts or spells, or switching some spells with different characters of the inappropriate words mentioned above.

In case of restrictions over three times, "7-Day" Use Restriction may apply according to Additional Use Restriction Act.
Chat block (Muted)
for 72 Hours
Chat block (Muted)
for 168 Hours
Chat block (Muted)
for 360 Hours
Attempting
Unauthorized
Transactions
An act of attempting to trade accounts/characters/items with in-game contents(item/material) using the means of communication provided by the game in an unauthorized way. Restricted
for 7 days
Restricted
for 15 days
Tester Qualification
Paused
Selling or
Buying Items
for Real Money
A. The case of concluded deals mentioned above.

B. Actions Taken: Collecting all profits including ill-gotten items and in-game money.
Restricted
for 7 days
Tester Qualification Paused
Inappropriate Name A. Using of names which sound inappropriate in the game culture and cause an offense against public morals.

B. Actions Taken: Changing or deleting the character/guild name after the Temporary Restriction.
Change or Delete Name and send a Warning Change or Delete Name and Restricted
for 3 days
Change or Delete Name and Restricted for 15 days
Inappropriate UCC An act of using UCC that infringes on the copyright or portrait rights of the company/others, or causes unpleasant feeling, disgusting or insulting. Deletion of UCC and send a Warning Deletion of UCC and Restricted
for 3 days
Deletion of UCC and Restricted
for 15 days
Disrupting Gameplay A. An act of causing repeated or persistent inconvenience to other testers, such as repeating certain actions to interrupt the progress of the game or interfere with normal use of the game.

B. Example: Malicious use of summons to hinder other testers' gameplay, such as repetitive and continuous blockage of NPCs.
Send a Warning Restricted
for 7 days
Restricted
for 30 days
Incitement to
Aleatory Game
A. An act of inciting to damage to others by letting uncertain events determine/create profit for the specific parties/individuals.

B. Promoting/advertising the act mentioned above.

C. Actions Taken: Collecting all profits including ill-gotten items and in-game money.
Restricted
for 7 days
Tester Qualification Paused
Commercial
Promotion
An act of repeatedly using commercial games to promote commercial information or information. Restricted
for 3 days
Restricted
for 7 days
Restricted
for 30 days
Spreading False
Information
An act of distracting other testers by spreading false information that is not officially announced. Restricted
for 3 days
Restricted
for 7 days
Restricted
for 30 days
Exploit A. An act of repeatedly exploiting the game system differently from its intended intentions to gain unfair advantage.

Example: Malicious play that causes deprivation/damage to other testers such as match manipulation, hoarding, repetition of rewards/goods, etc.

B. An act of attempting subsection no.1 mentioned above without reporting, or advertising/sharing it with other testers.

C. The accounts that are used to gain or involved in the related item or game money.

Example: sharing profit between accounts of the same or similar IP.

D. Actions Taken: Retrieving all related in-game contents(item, material, etc.) profits.
Restricted
for 7 days
Restricted
for 7 days
Tester Qualification Paused
Use of Illegal
Programs
A. An act of using malicious illegal software/hardware the company never acknowledges, such as Auto-Hunting Program.

B. An act of using other programs the company never provides, such as Speed Hacks or Damage Hacks.

C. Illegal program dissemination.

D. An act of acquiring or engaging in the movement of ill-gotten items and game money.
Permanently Restricted
Severe Bug
Exploitation
A. The case of repeatedly exploiting errors in the game system to gain unfair advantage and seriously affecting game results.

B. An act of attempting subsection no.1 mentioned above without reporting, or advertising/sharing it with other testers.

C. The accounts that are used to gain or involved in the related item or game money.

Example: sharing profit between accounts of the same or similar IP.

D. Actions Taken: Retrieving all related in-game contents(item, material, etc.) profits.
Tester Qualification Paused
Minor Bug
Exploitation
A. The case of randomly exploiting errors in the game system to gain unfair advantage and slightly affecting game results.

B. Same as subsections B, C, D mentioned above in Severe Bug Exploitation.
Restricted
for 3 days
Restricted
for 7 days
Tester Qualification Paused
Impersonation A. An act of impersonating company employee, such as Game Master, to harm other testers or gain items, etc.

B. Actions Taken: Collecting all profits including related items and game money.
Tester Qualification Paused
Disrupting Game
Operation
An act of intentionally disrupting the normal operation of the game. Restricted
for 7 days
Restricted
for 15 days
Restricted
for 30 days
False Report An act of disrupting the game operation or reporting false facts such as account hijacking. Restricted
for 7 days
Tester Qualification Paused
Infringement on rights including intellectual
property rights
An act of infringing on the rights of others, such as copyrights, trademarks or design rights, or violating related laws. Content Deletion Content Deletion and Restricted
for 3 days
Content Deletion and Restricted
for 7 days
※ Additional Use Restriction Act Application
If you violate the policy related to Use Restriction more than three times, you may be subject to additional restriction. On the first restriction, the company may adjust the criteria to “more than two times” based on socially accepted idea and general standards to prevent damage and maintain smooth game service.

※ The warning determines a warning message from the game such as chat restriction, forced game termination and other behavior restrictions.

※ The company will not be responsible for the loss of some contents that require continuous management(lost building information due to termination of the lease contract, deleted mails due to expiration) due to restricted access to the service.

※ ‘Restrictions on Use of Services' means restrictions on use of ArcheWorld Services.

※ The Company may collect various numerical information on related items and characters when taking them due to the violation of the Terms of Service and Operational Policy. Also, the accounts that are used to get the items and information may be banned according to Operating Policy.
Ex. Illegal programs, Unauthorized transactions, Bug exploitations, etc.

※ The company does not intervene or take action against arguments or scams that may cause damage to items or information in the game as a matter to be solved by individuals.
11. Guild Policy
  • (1) In ArcheWorld, if you use a guild name that violates "6. Naming Policy," it is subject to change without notice in advance.
  • (2) You cannot replace Guild Leader arbitrarily except for Guild Leader Auto-Delegation system. Even if the Guild Leader does not have access for a long time, he/she maintains their ownership of the guild and cannot assign it to other guild members.
    However, if the Guild Leader is not available due to a data error or permanent restriction according to Operational Policy, the ownership may be transferred to the other guild member when requesting a replacement by contacting Customer Support in the website.